FREE US SHIPPING, EXCHANGES & RETURNS

FREE RETURNS

If you need to return your JTL Designs purchase, we offer full refunds or exchanges on all regular priced items within 10 BUSINESS days of delivery. The items must:
Be unworn and in the original condition 
  • Have been shipped to an address in the United States
  • Have been delivered to you within the last 7 days
  • Not be a FINAL SALE
Return/Exchange Process
  1. Request a return or refund
    • Send an email to julia@jtldesigns.net to request a return authorization.
    • Give the item description, the reason for the return, and state whether you are requesting a refund or an exchange.
    • We will respond to you with a Return Authorization Number (RAN) to include with your return and a prepaid shipping label.
  1. Pack and ship your return
    • Repack the item in the original packaging with the invoice and RMA
    • Save the tracking number provided to track your return.
                Ship FedEx and UPS returns to:
                              JTL Designs
                              Julia Turner Lowe
                              8227 Germantown Ave Unit 4362
                              Philadelphia, PA 19118